MacLellan Vets Ltd Privacy Notice

 

 

Our contact details

 

MacLellan Vet Ltd SC702039

MacLellan Vets Eastgate

Millburn Road

Inverness

IV2 3P7

Email : info@maclellanvets.com

Website: www.maclellanvets.com

Tel: 01463 230893

Contact name: Keely MacLellan-Stephenson

 

What type of information we have

 

We will obtain clients’:

• Full name

• Address

• Date of Birth

• Contact details

• Clinical records

• Financial information

 

How we get the information and why we do we have it

 

Most personal information we have will be collected directly from you, this may be obtained, face to face, over the phone, through the website forms or via email.

 

Information is obtained in order to register you as a client of the practice in order to provide medical care for your pet, contact you as required with updates on your pet or reminders of treatments due or upcoming appointments, or deal with any queries or updates relating to your account with us.

 

We use your payment card details to process payments you make in the practice or over the phone and share these details with our payment services provider, Worldpay. We do not store any financial details.

 

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

 

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting Maclellan Vets Eastgate on the contact details listed above

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We have a legitimate interest.

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What we do with the information

 

We use your information to provide veterinary care, keep in contact with you, respond to queries or complaints, request the full medical history of your pets from your previous veterinary care provider, when we are requested to do so, make referrals to third party companies such as referrals to specialists or other veterinary care providers, laboratories, pet cremation services, pet insurance providers, microchip registers, however we will not do so without your consent. We may contact you regarding new products, offers or promotions from time to time, but only where you have explicitly opted into this service.

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How we store your information

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Your information is securely stored at MacLellan Vets Eastgate Practice.

We keep client and pet records for a minimum of 5 years after we have ceased treating the pet due to the pet becoming deceased or the pet’s healthcare being transferred elsewhere. We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. We will then dispose your information by shredding or permanent deletion of digital records such as emails.

 

Your data protection rights

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Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us in writing at Maclellan Vets Eastgate, Millburn Road, Inverness, IV2 3PY if you wish to make a request.

 

 

How to complain

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You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

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